FAQ

Do you ship live reptiles and amphibians?

YES! All our Reptiles, Amphibians , Fish, Inverts And  Feeder Insects are Live unless listed as Frozen or Dried Feeders under the "Feeder Insect" Page of our site.

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Is There a Live Guarantee ?

Any Reptiles Or Amphibians we Sell are Guaranteed for up to 7 Days after delivery with proof of proper Set Up (Enclosure , Lights, Food , Water , Etc.) If the shipment date's weather and temperatures conform to the weather and temperature ranges needed for the animal ordered (This includes for all Locations the Shipment will Go both Sending and Receiving) This Guarantee does not include shipping Problems that is the sole responsibility of Fedex/ShipYourReptiles. Shipping Insurance to cover DOA's must be paid for at the time the order is placed please contact us before placing the order so we can add the Cost of Shipping Insurance to your invoice which is $100. orders of Individual Reptiles or Amphibians under $400 and Live Insects under $150 will not be guaranteed out side of Fedex/ShipYourReptiles Shipping Insurance tho we do guarantee that we will do our absolute best to ensure your animals or insects arrive happy and healthy while its with in our control for both the sake of the animals or insects and you! Do to the Nature of most fish we work with there is no Guarantee on Fish. If your new Reptile Or Amphibian Arrives Dead please let us know ASAP and report it to Fedex as for we mark Live on our shipping containers and give instructions on how to handle it in addition to the shipping Insurance if you bought it. Please note if they do not follow this and the animal(s) arrive dead or injured do to improper handling of the package it's Fedex/ShipYourReptiles responsibility to reimburse you, that's what the Shipping Insurance is for to protect you and the money you spent should anything happen during shipping unfortunately if you did not buy the Insurance there will be no coverage in this event. If for some reason your new Reptile or Amphibian dies with in 7 days after arriving healthy Please contact us with Proof Of Proper Set Up and Care (Food , Water , Water Treatment ,Enclosure , Substrate , Lighting Heat and UV,Etc. ) and Proof of the dead animal and if the set up and care you gave is/was correct and it still died we will Refund animals that cost $400 or more (Does not include cost of shipping.) any animal below will not be refunded but you will be issued 25% off your new Animal if you order a new one through Us.

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Are you a pet store ?

No! I am not a Pet Store i am a private Reptile collector/enthusiast who loves reptile and amphians and enjoys breeding and caring for them. Witch means the majority of our Reptiles and Amphibans will be Hand Tamed if Acceptable for the species and by the specific individual (Some lizards or snakes can be cranky :^). ).

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Are your Animals Tame?

YES! The majority of our Reptiles and Amphibans will be Hand Tamed if Acceptable for the species and by the specific individual (Some lizards or snakes can be cranky :^). Also all our Animals unless specified on there page are Captive Bred meaning they also have Human Interaction starting from a young age witch is aslo a major plus when it comes to taming.

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